FAQ's

  1. What should I know about ordering RCFF’s products?
  2. Why don’t you go through distributors?
  3. Can I call RC to get help with a recipe or ideas for a product I buy?
  4. How do I know when the product I just received was manufactured?
  5. If your bases contain meat, why don’t they need to be refrigerated? Should I put them in the refrigerator to ensure flavor and freshness?
  6. Why do you make so many different chicken, beef, and vegetable bases?
  7. Why are most of your vegetable bases powdered?
  8. Are the powdered products comprised of real food or just chemicals?
  9. Can I freeze the whipped dessert products after I make them?
  10. Can I use milk instead of water when I make some of your dessert mixes?
  11. How do I know if the products I buy contain any allergens?
  12. How do you certify your products are Gluten-Free?
  13. Do you use MSG (monosodium glutamate)?
  14. What agencies inspect your facility?
  15. If I don't use the whole package, should I refrigerate?How long does it last in the refrigerator?
  16. You have reduced sodium, low sodium and very low sodium products.  What is the difference?
  17. I want to use your gluten free product.  Do I have to prepare in a separate kitchen or what is the best way to prepare as to not deviate from gluten-free status?
  18. One of the products you shipped me does not look right, can I return it?

 

 

What should I know about ordering RCFF’s products?
Your minimum order is only 1 case. You can order 5 days per week, (depending on your delivery lead time) so you can keep lean inventory levels. Our live Customer Service Team, plus local exclusive RC Representation, will ensure excellent customer service and support.

You are purchasing directly from the manufacturer so you will never get the surprise of another product substitution or fresher open coded product. 

Why don’t you go through distributors?
We ship direct to ensure that you can purchase any one of the 250 items we manufacture.

Can I call RC to get help with a recipe or ideas for a product I buy?
Knowledgeable Customer Service & Culinary Support is always available for all of our 250 products.

How do I know when the product I just received was manufactured?
All of RCFF’s products are open coded with a clearly labeled manufacture date and lot number for 100% ingredient traceability.

If your bases contain meat, why don’t they need to be refrigerated? Should I put them in the refrigerator to ensure flavor and freshness?
Every batch of RCFF’s products goes through a battery of QC tests before being released for sale. All proteins are lab tested to ensure that they meet our demanding microbiological standards. RCFF’s is inspected by the FDA and USDA. One of the tests measures the shelf stability and our custom manufacturing process ensures every batch to the same high quality standards and consistent flavor profile you will come to enjoy. There are several environmental effects that are detrimental to all food products; oxygen, ultraviolet light, moisture and heat. We suggest that you refrigerate your protein bases to keep the flavor as fresh as the day it was made.

Why do you make so many different chicken, beef, and vegetable bases?
Flavor preferences change by geographical region and season, and we diversify our product offerings so you can be assured that you can meet what your customer’s demand. Plus, special menu requests can be met with our diverse line of products.

Why are most of your vegetable bases powdered?
The moisture content of most vegetables is very high. By using “low moisture” vegetables, the fresh flavor is concentrated to give you the realistic depth of flavor you would expect from fresh vegetables without the added labor expense. Plus, they can be used in a number of ways; produce broths or stocks, use as a rub, seasoning for signature breading or use to season your menu items without adding extra sodium.    

Are the powdered products comprised of real food or just chemicals?
All ingredients used in RCFF’s products, whether granular, liquid or paste, are 100% real food.

Can I freeze the whipped dessert products after I make them?
RC Whipped Bavarian can be made with ice cold water or ice cold milk (both are freeze stable) and RC Mousse Mixes, RC Pastry Creams and RC Whipped Toppings are freeze/thaw stable. Simply make them up, portion into your serving dish, freeze, and then use as needed. Very food cost friendly. 

Can I use milk instead of water when I make some of your dessert mixes?
Yes, RC Bavarian Mixes and Whipped Toppings can be produced with ice cold milk or even ½ water and ½ milk.

How do I know if the products I buy contain any allergens?
Every package, jar or bag of RCFF’s products has an ingredient statement printed on the label. Under the ingredient statement is the product’s allergen declaration (if it contains any).

How do you certify your products are Gluten-Free?
Our experts at RCFF’s deem our products Gluten-Free and we even take it a step further by having an independent lab certify every production batch for our Healthy Foundations® Lab Certified Gluten Free products.

Do you use MSG (monosodium glutamate)?
Yes, but only upon request.

What agencies inspect your facility?
RCFF’s is inspected by the FDA & USDA.

If I don't use the whole package, should I refrigerate?How long does it last in the refrigerator?
For most of our products, you do not need to use the full package at one time and the remaining product can be saved for later. For our dry products in pouches, you can simply roll the package up and secure that it is closed. These products should be stored according to their storage recommendation on the actual package (i.e. ‘Store in a cool, dry place’ or ‘Keep Refrigerated’). Our dry, granular bases do not require refrigeration and should be stored in a cool, dry place. As for our paste bases, we do recommend storing them under refrigeration once the package is opened. Any product should be used within the shelf life stated on the product page.

You have reduced sodium, low sodium and very low sodium products.  What is the difference?
A reduced sodium product must be a minimum of 25% lower in sodium than the product you are comparing it to – like our Smart Sodium 400 Bases that are 30% lower in sodium than our ‘regular’ bases. Because there is no set number for reduced sodium, be careful when looking at reduced sodium products to find the actual amount of sodium. Some ‘reduced sodium’ products are still fairly high in sodium. Both Low Sodium and Very Low Sodium are defined amounts of sodium in a serving size of a product. Low Sodium products cannot contain more than 140 mg of sodium, and Very Low Sodium products cannot contain more than 35mg of sodium per serving. These numbers do not change between products.

I want to use your gluten free product.  Do I have to prepare in a separate kitchen or what is the best way to prepare as to not deviate from gluten-free status?
This can be accomplished in many different ways, from having a separate kitchen to having a gluten-free preparation area in your kitchen. It is our recommendation that you consult with a local gluten-free organization or reach out to national organizations like The National Foundation for Celiac Awareness (www.celiaccentral.org) or the Gluten Intolerance Group (www.gluten.net) to find out which method is best for you.

One of the products you shipped me does not look right, can I return it?
Absolutely - we stand behind each and every one of our products. Simply contact our Customer Service group at 1.800.526.3953 and they can walk you through the process. It is best to call within 7-10 days of your order to avoid any issues with getting the credit added to your account.