Effective Date: August 26, 2026
At RC Fine Foods, Inc. ("RC Fine Foods," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal and commercial information you share with us. This Privacy Policy describes how we collect, use, store, and disclose information when you visit our website at www.rcfinefoods.com (the "Site"), submit commercial inquiries, or communicate with our customer service and sales teams.
1. Information We Collect
We collect information that identifies, relates to, or describes you or your foodservice organization ("Personal Information") through various interactions on our Site:
- Information You Provide Voluntarily: When you fill out contact forms, submit healthcare or multi-unit chain inquiries, request product samples, or sign up for company communications, we collect information such as your name, work email address, phone number, company/facility name, job title, store count, and commercial delivery address.
- Commercial Account Information: If you establish a direct purchasing account with us, we collect billing details, commercial credit reference information, preferred broadline distributor details, and tax-exempt documentation.
- Automated Usage Data: As you navigate our Site, we automatically collect technical data including your IP address, browser type, operating system, referring URL, pages viewed, and access times through standard web server logs and cookies.
2. How We Use Your Information
RC Fine Foods uses the collected information strictly for legitimate commercial business purposes, including:
- Fulfilling product inquiries, dietitian evaluation kits, and commercial sample requests.
- Processing commercial orders, managing distributor fulfillment, and providing ongoing customer support.
- Connecting you with our regional sales representatives or broadline distribution partners to support your kitchen's supply chain needs.
- Improving our Site functionality, user experience, product specifications, and digital menu planning tools.
- Sending administrative notifications, technical specification updates, or promotional communications relevant to your industry segment (you may opt out at any time).
3. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties for monetary gain. We share your information only in limited commercial circumstances:
- Foodservice Distributors & Sales Partners: To fulfill direct orders or sample requests, we may share relevant commercial contact details with our authorized broadline distributors or regional broker partners who assist in delivering our products to your facility.
- Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as website hosting, email delivery, CRM management, and data analytics. These partners are bound by confidentiality obligations.
- Legal Compliance: We may disclose information if required by law, subpoena, or legal process, or to protect the rights, property, and safety of RC Fine Foods, our customers, or the public.
4. Cookies & Tracking Technologies
Our Site uses cookies, web beacons, and similar tracking technologies to enhance navigation, analyze traffic patterns, and remember your preferences. You can configure your web browser to decline cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain interactive features on our Site.
5. Data Security & Protection
Just as we maintain SQF-certified standards in our manufacturing plant, we implement appropriate administrative, technical, and physical security measures to protect your digital information from unauthorized access, alteration, disclosure, or destruction. While no internet transmission is 100% secure, we continuously evaluate and upgrade our digital safeguards.
6. Data Retention
We retain personal and commercial information for as long as necessary to fulfill the business purposes for which it was collected, comply with accounting and tax obligations, resolve commercial disputes, and enforce our agreements.
7. Your Privacy Rights & Choices
Depending on your location and applicable privacy laws, you may have the following rights regarding your personal data:
- Access & Correction: You may request access to or correction of the personal information we hold about you.
- Opt-Out: You may opt out of receiving promotional emails by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly.
- Deletion: You may request that we delete your personal information, subject to legal or contractual retention requirements.
8. Children's Privacy
Our Site and products are directed exclusively to adult commercial foodservice professionals. We do not knowingly collect personal information from children under the age of 16.
9. Third-Party Links
Our Site may contain links to third-party websites (such as distributor portals or social media platforms). RC Fine Foods is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.
10. Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in our operational practices, products, or legal requirements. Updated policies will be posted on this page with a revised "Effective Date."
11. Contact Our Data Privacy Team
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:
RC Fine Foods, Inc.
Attn: Privacy / Customer Service
PO Box 236
Belle Mead, NJ 08502
Toll-Free: 800.526.3953
Email: cs@rcfinefoods.com